Title: Role of Waiting Line Model in Reducing the Patient’s Waiting Time In The Emergency Department
Authors: Shailesh N. Khekale, Dr Ramesh D. Askhedkar, Dr Rajesh H. Parikh, Dr Devesh D. Gosavi
DOI: http://dx.doi.org/10.18535/jmscr/v3i12.22
Abstract
Timely health aid affects the prospects of patient life. In critical cases waiting for the patient will definitely ruin the opportunity of the life.
Many previous studies elaborate occurrences of the patient’s waiting time in the Emergency Department all over the world which directly affects the patient satisfaction level and finally reducing the performance of the hospital. Total five types of patient waiting time are observed by the researcher. These patient waiting times stop the patient flow at various steps.
To optimize the performance of the emergency department in terms of time and other variables, there are various management techniques, such as LEAN, Six Sigma, Simulation modeling, Waiting line model, Application of Rapid Assessment team, Continuous Quality Improvement techniques.
We designed randomized observational cross sectional time study in the emergency department of multi spatiality hospital located in central India over a period of 6 months.
Results :From time study, waiting times are observed which are of five types such as waiting for Ward boy, Casualty Medical Officer, Intensivist,diagnostic procedure and for Bed in ICCU orICU or Ward.
Waiting time for Intensivist and for bed in ICCU / ICU / Ward are of having high value for the patients of priority level I, II and III. For patients of priority level-I and II, time is very important.
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